After-Hours Urgent Repairs

After-Hours Urgent Repairs

If you experience an urgent repair after hours, as defined by NSW Fair Trading, please take the following steps:

1. Contact the relevant emergency tradesperson directly.
2. Submit a repair request via Tapi with detailed information and any supporting photos or videos. Alternatively, you can email your Portfolio Manager.

Important Notes:

• Urgent vs. Non-Urgent: Only contact tradespeople after hours for genuine emergencies. If a repair is arranged by you as the tenant and it deemed non-urgent or tenant at fault, you will be responsible for the cost of the callout and/or repairs.
• Responsibility for Costs: Tenants may be responsible for the cost of after-hours repairs if they are deemed non-urgent or caused by negligence. 
• Outages: If there are widespread power or water outages, check with Ausgrid (13 13 88) or Sydney Water (13 20 90) respectively for information.